Coolcarsllc Spokane reviews

1615734520

brian ocasio

google

We greatly appreciate your feedback and your attempt to purchase a vehicle from us even though we were not able to come to terms that were both reasonable and mutually beneficial. We are deeply sorry that you were offended by our being unable to accept your terms. Although we strive for the highest level of customer satisfaction possible, we simply cannot accept offers that do not involve making a reasonable profit. Please consider allowing us a future opportunity to better serve your vehicle needs. If you have any additional questions or concerns, please contact me anytime during business hours and I will be more than happy to personally address them. Thank you Joe Chamberlain President / Cool Cars LLC 509-850-7151

1615747573

1

Honestly dont understand why they wouldnt do business with me. I was in contact with one of the guys there via text to do a trade in for another vehicle as they so advertise on their website. I sent over pictures of my vehicle that is spotless and in working condition and was told Id get a response from the owner with the next steps. Long story short I never received a call or text so I called directly the next day, they began to tell me that my trade in was worthless and not worth their time. Do not advertise you can perform trade in if you cant. Wouldnt recommend this dealership, seem too cutthroat and greedy

1637184330

Samantha Tatt

google

Your negative review raises many questions. We searched for your name in our database going back several years, but were unable to find any record of you ever purchasing a vehicle from our dealership. We greatly value the relationships we have with our customers and work very hard to obtain their support and trust. In the rare case of a customer reporting a problem with a vehicle after the sale, we then work together with the effected customer to resolve the issue at that time. By doing so, it stops the situation from escalating, and also ensures customer satisfaction. This has been our strict company policy since we opened our doors and most certainly should have and would have been applied to both of your alleged purchases as well. Although we strongly believe in our system, if we find that we are in error, we will do our best to correct it and restore your confidence in our dealership. We sincerely invite you to reach out to us. We are committed to listening and will do our best to be of assistance to you. Cool Cars 509-850-7151

1637198716

1

Bought two cars from them and both ended up being lemons costing me thousands,thanks

1576962399

forrest d

google

Thank you man. We appreciate you very much.

1633823341

5

I really like the no pressure, honest and upfront approach. I've bought 2x cars from them and will continue to do business. Update 12/2019 , got another mercedes from them earlier this year a 2006 ml500 awesome condition and great price. , like i said few years ago, ill keep doing business with cool cars.

1565990220

Warren Mitchell

google

Thank you very much. We really appreciate your business.

1565994733

5

This place is great ...the staff is honest and caring can't recommend enough

1566282260

Jesseca Lohstreter

google

Thank you for taking the time to review our dealership. Sorry that we could not put a deal together for you after trying all of our resources. We sincerely apologize if we upset you by not being able to do so and hope that you were able to find a suitable vehicle elsewhere. Thanks again Cool Cars

1566326283

1

Worst customer services ever!